FAQ

When will the store reopen? When will events resume?

We love our events, but safety is of the utmost importance for our staff and community. We are waiting for the governor of Massachusetts to decide when it is safe to open. We started online ordering and curbside pickup on Monday, May 25th, and in-store shopping on Monday June 29th. We ask that you please bear with us through any complications with ordering through the website—we're new to this!

We are now allowing a small number of customers to come into the store, and make purchases at the register (in addition to curbside pickups). We request your help to keep everyone as safe as possible by sanitizing your hands when you enter, keeping your mask on at all times, maintaining 6ft distance from staff and customers, and limiting the duration of your visit. Due to Covid washrooms are not in service at this time.

How can I pre-order product?

For many of our most popular products they will be available for pre-order on our site. Newsletter subscribers will often get exclusive early access to preorders before the general public. Use the newsletter link in the footer to sign up!

Are there any events I can take part in currently?

You can play MTG Arena online, and send us photos on Fridays (to instagram @pandygamesma) to get an in-game goodie.
Also, our newsletter frequently lists interesting book and game events happening (usually virtually) in our community.

Can I call in an order?

At this time we are only accepting orders through the website. Both pickup at the store and shipping are available.

How much does shipping cost?

  • In-store pickup FREE
  • Shipping to the contiguous United States or US military bases $4.99
  • Shipping to Hawaii, Alaska, or Puerto Rico $20

If military base, please format your address appropriately and email general@pandemoniumbooks.com a PS Form 2976 or PS Form 2976-A to accompany the product.

Shipping to Massachusetts generally takes 1-2 days, our processing time is generally less than 24 hours, but can be up to 48.

How do I use my store credit from the donation drive?

Your store credit has been transferred to the new website! Use the same email to sign up for a new account, and your credit will appear!

Having browser trouble?

The website has a few bugs when using Safari. We recommend Google Chrome for a smoother browsing experience. 

e- books?

eBooks are now available, you can view our collection using the search bar, or by selecting e-books under the "Shop" header. Check out our article here. When you purchase a book make sure it says, "Welcome Pandemonium Books & Games, Inc Customers" on the right side of the screen. E-books are purchased from the Kobo website, and not from our store, so will show as not in stock on our website. The listings simply contain the referral links.

MtG Buylist?

No buylist yet, but it is in Beta testing! Singles are now for sale online. Contact our buyer Eddie at buyer@pandemoniumbooks.com to sell your collection.